Clients often ask PixelBet these questions before, during, and after they bet on eSports.
PixelBet makes every effort to settle bets as quickly as possible. Still, there are times when it takes a little longer than usual for the odds compiler to evaluate and finalize the market, which is necessary to resolve all bets associated with it.
In the case of single bets, the wager will be nullified, and the bettor will get a full refund within 24 hours. Due to the rarity of such occurrences, more time is needed to establish manually from official sources that the match was indeed canceled or delayed.
If the wager was included in a combination, the combination would stand despite the canceled wager's odds being set to 1. If you set the odds to 1, they will no longer contribute to the sum of your odds and will be added to the remaining odds in your combination to give you your total odds.
Bets can be voided for various reasons, the most common of which is a postponement or cancellation of the underlying event. Once a wager is nullified, your whole wager is refunded to your account.
PixelBet is licensed and governed by the Gaming Authorities, so we have to confirm your identity at some point. You can be sure that your documents are kept on a secure server that uses encryption.
PixelBet will notify you via the email address you used to sign up once your account has been validated. They will notify you as quickly as possible if submitted materials do not satisfy the standards.
Documents are usually checked within 72 hours. You'll get an email notification if any papers don't satisfy PixelBet's criteria.
Some online banking platforms may allow you to view your card transaction history or debit card balances. A snapshot of your card's transaction history, including your identity and financial information, is required by PixelBet. If that doesn't work, you can always visit a bank branch and have them print and sign the evidence for you.